Responsible Gaming — Play Within Your Limits

1 Our Commitment to Responsible Gaming

7u78 is built for players across Bangladesh who enjoy online casino games, cricket betting, slots, and live dealer experiences as a form of entertainment. We take our responsibility toward player wellbeing seriously and have embedded responsible gaming principles into every layer of the platform — from account registration through to payment processing.

Our responsible gaming framework rests on three core principles: prevention, through age and identity verification that keeps minors off the platform; empowerment, through tools that let players set and enforce their own limits; and support, through easy access to help for anyone who feels their gambling is no longer within their control.

Gambling should never be used as a way to earn income, resolve debt, or cope with emotional distress. If you find yourself gambling beyond what you originally planned, chasing losses, or feeling anxious about your gaming activity, we strongly encourage you to use the tools and resources described on this page. 7u78's Support team is available around the clock and will always treat responsible gaming requests with full confidentiality and without judgement.

2 Age Restriction & Verification

7u78 operates a strict minimum age policy. Only individuals who are 18 years of age or older are permitted to open an account, make deposits, place bets, or participate in any gaming activity on the platform. This policy is non-negotiable and applies to all players in Bangladesh without exception.

During the registration process, every applicant is required to confirm that they meet the 18+ age requirement. 7u78 additionally reserves the right to request identity documentation — such as a national identity card, passport, or birth certificate — to verify a player's age before a withdrawal is processed or at any point during the account lifecycle where the Support team has reasonable grounds to request verification.

Where identity verification reveals that a player is under 18, or where a player is found to have provided false date-of-birth information during registration, 7u78 will immediately:

• Permanently close the account with no opportunity to reopen.
• Void all bets and game rounds played during the period of underage access.
• Return any unspent deposit balance to the payment method used, minus any bonuses credited.
• Retain records of the incident in accordance with our data retention obligations.

If you are a parent or guardian and believe a minor in your household may have accessed 7u78 using your payment details or a falsified identity, contact our Support team immediately. We will investigate and take appropriate action without delay.

3 Deposit Limits

Deposit limits are one of the most effective tools available for maintaining control over your gambling expenditure. 7u78 allows every player to set a personal deposit limit expressed in BDT (Bangladeshi Taka), applicable across all payment methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

You may set a daily limit, a weekly limit, a monthly limit, or any combination of the three. The following rules govern how deposit limits work on 7u78:

• Immediate effect for reductions: When you lower your deposit limit, the new, lower limit takes effect immediately. You cannot override a lower limit during its active period.
• Cooling period for increases: When you request an increase to an existing deposit limit, a mandatory 24-hour review period applies before the increase comes into force. This delay is intentional — it gives you time to reconsider before more funds become available.
• Limit removal: Removing a deposit limit entirely is treated as an increase and is subject to the same 24-hour cooling period.
• Cross-period stacking: If you set both a weekly and a monthly limit, the more restrictive limit takes precedence at any given point in time.

To set or adjust your deposit limits, log into your 7u78 account, navigate to the responsible gaming section of your account settings, and enter your preferred limit amounts. If you experience any difficulty, the Support team can set or confirm limits on your behalf upon identity verification.

4 Time-Out & Cooling-Off Periods

A time-out is a short-term break from gambling on 7u78. It is designed for players who feel they need a pause — perhaps after a losing run, a period of unusually heavy play, or simply because life circumstances mean gambling should take a back seat for a while.

7u78 offers time-out periods of the following durations:

• 24 hours — a brief reset after a difficult session.
• 72 hours — a weekend-length cooling-off period.
• 7 days — a full week away from the platform.
• 30 days — a monthly break for players who need extended distance.

During an active time-out, your 7u78 account will be locked for all gaming and betting activity. You will not be able to place bets, spin slots, join live casino tables, or make new deposits. Your existing account balance is preserved and will be available to you when the time-out period expires or, if you choose, you may request a withdrawal of your balance at any time during the time-out.

Once a time-out is set, it cannot be cancelled or shortened before it expires. If you require a longer break than the time-out options provide, please consider using the self-exclusion tool described in the next section.

5 Self-Exclusion

Self-exclusion is a formal, binding agreement between you and 7u78 that prevents you from accessing the platform for a defined extended period. It is the strongest protective measure available and is intended for players who recognise that their gambling has become — or risks becoming — a problem that requires a firm, long-term boundary.

7u78 offers self-exclusion periods of 6 months, 1 year, 2 years, and 5 years. Key features of the self-exclusion system are:

• Immediate activation: Self-exclusion takes effect as soon as your request is confirmed by the Support team, typically within one hour of a verified request being submitted.
• Cannot be reversed early: Once a self-exclusion period is active, it cannot be lifted, shortened, or overridden under any circumstances before the chosen end date. This is a deliberate design feature to ensure the exclusion provides genuine protection.
• Account access suspended: You will not be able to log in, deposit, bet, or receive promotional communications from 7u78 during the exclusion period.
• Balance withdrawal: Any remaining balance in your account at the time of self-exclusion can be requested for withdrawal via the payment method you originally used to deposit. The Support team will assist with this process.
• Reactivation after exclusion ends: When your chosen self-exclusion period expires, you will need to contact the Support team to have your account reviewed and reactivated. Reactivation is not automatic and includes a brief responsible gaming check-in.

To request self-exclusion, contact the 7u78 Support team directly via the Support page. Provide your registered username, your chosen exclusion period, and confirm your identity. The team will process the request as a priority and send written confirmation once the exclusion is active.

6 Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling that has moved beyond healthy entertainment. If several of these apply to your current situation, we encourage you to reach out for support without delay.

Experiencing one or more of these signs does not mean you have a serious disorder, but it does mean your gambling warrants attention. The sooner you take action — whether by setting limits, taking a break, or seeking help — the easier it is to regain control. 7u78 is here to support you, not to judge you.

7 Player Protection Tools

In addition to the player-activated tools described in the sections above, 7u78 operates a number of platform-level protections that apply automatically to all accounts. These are designed to provide a safety net for players who may not yet recognise that their play patterns are becoming problematic.

• Behavioural monitoring: 7u78's platform continuously analyses anonymised player session data for patterns associated with at-risk play — such as dramatically increasing session lengths, accelerating bet sizes, or rapid deposit sequences. Where such patterns are detected, the Responsible Gaming team may reach out proactively.
• Mandatory session break prompts: After a continuous gaming session of 4 hours, 7u78 will display an on-screen prompt encouraging you to take a break, review your session activity, and consider whether you wish to continue.
• Balance display transparency: Your current account balance is always visible in your account header. 7u78 does not obscure or minimise the display of your balance to encourage continued play.
• No misleading bonus terms: 7u78 is committed to displaying all bonus and promotion wagering requirements clearly and in plain English before you opt in. We do not use deliberately complex wagering conditions to trap players in bonus cycles.
• Minor access prevention: As described in the Age Restriction section, 7u78 uses a combination of declaration-based verification at registration and document-based KYC checks to prevent underage access to the platform.
• Responsible gaming flagging on marketing: All promotional communications from 7u78 include responsible gaming messaging and the 18+ notice. We do not target marketing at players who have set deposit limits, taken time-outs, or shown indicators of at-risk play.

These platform-level protections work best in combination with the player-activated tools described elsewhere on this page. We encourage all 7u78 players in Bangladesh to familiarise themselves with the full range of tools available and to use them proactively, before any issues arise, rather than reactively once a problem has developed.

8 Getting Help & Support

If you believe your gambling is causing harm to you or to people around you, the most important step is to reach out — to 7u78's Support team, to a trusted person in your life, or to a professional support organisation. You do not need to have reached a crisis point to ask for help; early intervention is always more effective than waiting.

Here is a simple step-by-step guide to getting help through 7u78:

1. Contact the 7u78 Support team via the Support page. Tell us you are concerned about your gambling. You do not need to explain in detail — simply saying "I need help with responsible gaming" is enough for us to take it from there.
2. Our Responsible Gaming team will follow up with you within a few hours to discuss which tools — deposit limits, a time-out, or self-exclusion — best fit your situation.
3. We will activate your chosen tools immediately upon verification of your identity and confirmation of your preference, and we will send written confirmation to your registered email address.
4. If a more serious intervention is needed, we will signpost you toward professional counselling resources and assist you in closing or restricting your account for as long as necessary.
5. Follow-up check-in: Where a player has activated self-exclusion, the 7u78 team may reach out (once, non-intrusively) near the end of the exclusion period to offer a responsible gaming review before any reactivation is considered.

Regardless of the outcome, all responsible gaming conversations with the 7u78 Support team are treated with complete confidentiality. No information you share in a responsible gaming context will be used in any marketing communication.