Privacy Policy — How 7u78 Protects Your Data

1 Information We Collect

7u78 collects personal data from players across Bangladesh through several channels: directly via account registration and the platform cashier, automatically through your use of the platform, and occasionally from third-party partners such as payment processors and identity verification services. The categories of data we collect are as follows:

7u78 does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has submitted personal data to the platform, we will delete that data promptly and close the associated account. Players aged 18 and above may use 7u78 services in full compliance with the platform's Terms & Conditions.

You are not obligated to provide all requested personal data; however, failure to provide certain categories — particularly identity and financial data — may prevent 7u78 from activating your account, processing deposits or withdrawals, or completing regulatory verification checks.

2 How We Use Your Data

7u78 processes personal data only for defined, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we process player data are:

• Account management: To create, maintain, authenticate, and administer your 7u78 player account, including password resets, account security alerts, and profile updates.
• Transaction processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to record and reconcile financial transactions in BDT; and to communicate transaction confirmations.
• Identity and age verification: To verify that you are at least 18 years of age and that the identity you have registered corresponds to a genuine individual, in accordance with our anti-fraud and anti-money-laundering obligations.
• Platform delivery and personalisation: To serve the correct game library, display your account balance, maintain your session state, and where permitted by your preferences, to personalise content and promotions relevant to your activity on 7u78.
• Responsible gaming monitoring: To detect patterns of play that may indicate problem gambling, to enforce self-exclusion and cooling-off periods you have requested, and to fulfil our duty of care toward players.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, collusion, and other prohibited conduct described in the 7u78 Terms & Conditions.
• Legal and regulatory compliance: To meet any applicable anti-money-laundering, counter-terrorism financing, or other legal obligations, which may include retaining transaction records for a prescribed period.
• Customer support: To respond to your support requests, resolve disputes, and maintain a record of communications relevant to open cases.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, stability, and design of the 7u78 platform.

Where 7u78 intends to use your personal data for a purpose that is materially different from those listed above, we will notify you in advance and, where required, seek your consent before proceeding.

3 Data Sharing & Disclosure

7u78 does not sell your personal data to any third party. We share data with external parties only to the extent necessary to operate the platform and meet legal obligations. The categories of third parties with whom we may share your data are described below:

• Payment processors: bKash, Nagad, Rocket, Upay, and card network partners require transaction data to process deposits and withdrawals. Only the minimum data necessary for payment processing is transmitted. These partners operate under their own privacy policies and regulatory frameworks.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe receive session tokens and anonymised player identifiers to deliver game content. Full personal identity data is not shared with game studios.
• Identity verification services: Where regulatory or internal compliance requirements necessitate enhanced due diligence, we may share identity documents with accredited third-party KYC verification providers.
• IT and platform infrastructure providers: Hosting, cloud storage, content delivery, and security providers who support the technical operation of the 7u78 platform may process technical and operational data as data processors acting strictly on 7u78's instructions.
• Legal and regulatory authorities: 7u78 may disclose personal data to law enforcement, financial intelligence units, or regulatory bodies where required to do so by applicable law or in response to a lawful order. We will not notify you of such disclosures where prohibited from doing so by law.
• Fraud prevention networks: In cases of suspected financial crime or systematic bonus fraud, anonymised or pseudonymised risk signals may be shared with industry fraud prevention organisations to protect the integrity of the online gaming ecosystem.

4 Cookies & Tracking Technologies

7u78 uses cookies and similar client-side technologies (including local storage and session storage) to operate the platform securely and efficiently. Cookies are small data files stored on your device when you access 7u78. They do not contain executable code or viruses.

The types of cookies used on the 7u78 platform and their respective purposes are as follows:

• Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your authenticated session, preserve your account state across pages, and support security features such as CSRF protection. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: These cookies remember your preferences — such as your preferred language (English), display settings, and recently played games — to provide a more consistent experience across sessions.
• Analytical cookies: We use aggregated, anonymised analytics to understand how players navigate the 7u78 platform, which pages are visited most frequently, and where technical errors occur. This data helps us improve the platform and does not identify you personally.
• Security and fraud prevention cookies: These cookies help 7u78 detect and prevent fraudulent login attempts, detect unusual account behaviour, and protect the integrity of real-money transactions.

7u78 does not use third-party advertising cookies, behavioural tracking cookies linked to external ad networks, or any technology designed to track you across unrelated websites for commercial profiling purposes.

You may configure your browser to refuse all cookies or to alert you when cookies are being set. Please note that disabling strictly necessary cookies will affect your ability to log into your 7u78 account and use the platform normally.

5 Data Retention

7u78 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as is required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

• Active account data (identity, contact, and financial data): Retained for the full duration of your account being open on the 7u78 platform, plus a minimum of 5 years following account closure, in accordance with standard financial record-keeping requirements.
• Transaction records (deposit and withdrawal history, bet records): Retained for a minimum of 5 years from the date of each transaction.
• KYC and identity verification documents: Retained for a minimum of 5 years following the completion of verification or account closure, whichever is later.
• Customer support correspondence: Retained for a minimum of 3 years from the date the support case was closed.
• Technical and log data (IP logs, session records): Retained for a maximum of 12 months unless a specific fraud, security, or legal investigation requires extended retention.
• Marketing preferences: Retained until you opt out or request deletion, at which point they are deleted promptly.

When the retention period for any category of data expires and no overriding legal obligation applies, 7u78 will either securely delete the data or anonymise it so that it can no longer be linked to any individual. Anonymised data used for aggregate statistical analysis is not subject to deletion obligations.

6 Data Security Measures

7u78 applies a range of technical, organisational, and procedural security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• Transport-layer encryption: All data transmitted between your device and 7u78 servers is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to account login, payment processing, and all API communications.
• Data storage security: Personal and financial data at rest is stored in encrypted form within access-controlled server environments. Database access is restricted to authorised personnel and systems on a least-privilege basis.
• Access controls: Internal access to player data is restricted to 7u78 staff and contractors with a documented operational need. All internal access is logged and reviewed periodically.
• Password security: Account passwords are stored as salted cryptographic hashes. 7u78 never stores or transmits passwords in plain text. Players are encouraged to use strong, unique passwords and to enable any available account security features.
• Fraud and anomaly detection: Automated systems monitor account activity for unusual patterns — such as logins from new locations, rapid deposit-withdrawal sequences, or abnormal betting behaviour — and flag them for review.
• Third-party security assessments: 7u78 periodically reviews the security posture of its key third-party service providers to ensure that data shared with them remains protected.

Despite these measures, no system connected to the internet can guarantee absolute security. In the unlikely event of a personal data breach that poses a risk to affected individuals, 7u78 will take prompt remediation action and will notify affected players as required.

Players are responsible for keeping their own account credentials confidential and for ensuring that their devices are reasonably secured. If you suspect that your 7u78 account has been accessed without your authorisation, contact the Support team immediately.

7 Your Rights Over Your Data

As a player on the 7u78 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact the 7u78 Support team with your registered account username and a description of your request. We will acknowledge all valid requests within 7 business days and provide a substantive response within 30 days.

• Right of access: You may request a copy of all personal data that 7u78 holds about you, including the categories of data, the purposes for which it is processed, and the parties with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. You may also update certain data directly through your account profile settings.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no overriding legal retention obligation applies. Note that transaction and identity records subject to regulatory retention periods cannot be deleted before those periods expire.
• Right to restriction of processing: In certain circumstances — for example, where you contest the accuracy of data or where you have objected to processing — you may request that 7u78 restrict the processing of your data while the matter is resolved.
• Right to data portability: You may request a structured, machine-readable export of the personal data you have provided to 7u78, to the extent that such data is held in a format that permits portability.
• Right to object: You may object to processing that is carried out on the basis of legitimate interests, including profiling for responsible gaming purposes, where your individual circumstances justify doing so. 7u78 will assess each objection on its merits.
• Right to withdraw consent: Where 7u78 processes data on the basis of your consent (for example, for optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8 Updates to This Policy

7u78 reserves the right to update or revise this Privacy Policy at any time. Changes may be made to reflect developments in our data processing practices, changes in applicable law, platform upgrades, or the introduction of new service features.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — 7u78 will provide advance notice by email to your registered address and/or by displaying a prominent notice on the platform, at least 14 days before the revised policy takes effect.

For non-material changes (such as corrections of typographical errors, clarifications that do not alter the substantive meaning of any provision, or additions of new examples), the updated policy will be published with a revised effective date and no separate notice will be issued.

The current version of this Privacy Policy is always accessible at https://7u78.app/privacy-policy. The "Last Updated" date at the top of the document reflects when the most recent revision was published. We encourage you to review this page periodically to stay informed about how 7u78 protects your data.

Your continued use of the 7u78 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with any revision, you should cease using the platform and may request account closure by contacting the Support team.